Refund & Cancellation Policy

Last Updated: 17 July 2025

Ye policy "Harmonium Sampoorna Guide" (aur uske sabhi plans — Starter, Standard, Advanced, Master) ki purchase par apply hoti hai, jo Basket Safari Ecom dwara harmoniumebooks.shop par becha jaata hai.

1. Digital Product Policy

Kyunki hamara product ek instantly-downloadable digital ebook hai (koi physical goods nahi), isliye ek baar successful download ho jaane ke baad, standard "change of mind" refund applicable nahi hota — jaise ki most digital-goods sellers ke liye industry-standard practice hai.

2. Refund Kab Milega

Hum neeche diye gaye cases mein poora refund ya replacement denge:

• Payment successful hua lekin download link generate nahi hua ya expire ho gaya.
• Ebook file corrupt hai ya open nahi ho rahi (aur hum ise fix/replace nahi kar paate).
• Aapse galti se duplicate charge ho gaya (same plan do baar charge hua).
• Purchase ki gayi plan ka content jo promise kiya gaya tha, wo deliver nahi hua.

3. Refund Request Ka Process

1. Payment ke 7 din ke andar humein Contact Us page ya support@harmoniumebooks.shop par likhein.
2. Apna Order ID / Payment Reference Number aur issue ka detail bhejein.
3. Hum 24-48 business hours mein review karke response denge.
4. Agar refund approve hota hai, to raashi 5-7 business days mein aapke original payment method mein Cashfree ke through wapas credit ho jaayegi.

4. Cancellation

Kyunki delivery instant hai, order place hone ke turant baad cancellation possible nahi hai. Agar aapne galti se galat plan select kar liya hai, turant humse contact karein — download hone se pehle hum order cancel/adjust karne ki koshish karenge.

5. Plan Upgrade

Agar aap ek lower plan se higher plan mein upgrade karna chahte hain, refund lene ki jagah aap sirf price difference pay karke upgrade kar sakte hain — Contact Us se sampark karein.

6. Contact

Refund se sambandhit kisi bhi sawaal ke liye: support@harmoniumebooks.shop / +91-9876543210